FAQ

Shared hosting supports PHP and static HTML. You can run WordPress, other PHP-based content management systems, and custom-built websites. Choose a VPS instead if your project needs Node.js, Python, Docker, or a long-running background service.

MariaDB is included. You can create databases and users in cPanel, then manage them with phpMyAdmin.

For WordPress, PHP, and static sites, shared hosting is usually the simpler option. We manage the server, and you manage your website through cPanel. A VPS is a better fit if you need root access, want to install your own server software, or plan to run Node.js, Python, or Docker. With a VPS, you are also responsible for maintaining the operating system.

Yes. You can upgrade to a larger shared hosting plan at any time. If you later need root access or more flexibility, our team can help you move to a VPS.

Every plan includes mailboxes on your own domain: 10 on Starter, 20 on Business, and 50 on Professional. Use webmail in your browser, or connect your preferred email app using IMAP or POP3. Forwarding addresses and mailing lists are included as well.

Open WordPress Management in cPanel, choose your domain, and start the installer. cPanel creates the database and installs the files automatically. Your admin account is usually ready in about a minute.

Yes. Each shared hosting account can receive one IPv6 address on request. It is not assigned automatically; ask our support team to add it after your hosting account is active.

Unmanaged KVM Virtual Private Servers with Linux and full root access. You choose the OS, install what you need, and manage the server yourself.

We offer a 99.9% uptime SLA for all VPS plans, backed by redundant systems and proactive monitoring.

Every VPS includes automatic daily backups at no extra cost. However, we recommend maintaining your own backup strategy as well — server-level backups are a safety net, not a replacement for application-level backups.

Yes, any activities that are illegal in the Netherlands are strictly prohibited. This includes, but is not limited to, spamming, hacking, phishing, unauthorized scanning, and any other malicious or illegal actions.

We provide Arch Linux, AlmaLinux, CentOS Stream, Debian, Oracle Linux, Rocky Linux, Ubuntu, systemrescue.iso and netboot.xyz.iso. We do not support Windows.

QDE currently supports domain registration for .com, .net, and .org. We may add more extensions in the future.

The current price is €10.95 per year for .com, .net, and .org. The current renewal price is the same as the registration price. Prices may change in the future depending on registry costs, exchange rates, and market conditions.

Domains can be registered for up to 10 years. Renewals and transfers are also subject to the 10-year maximum term, so a domain can only be extended up to 10 years from the current date.

Yes. QDE includes DNS management at no extra cost, and you can edit your own DNS records from your account.

Yes. You can use QDE DNS, your own authoritative nameservers, a third-party DNS provider, or hosting outside QDE.

For supported domains, registrant personal data is redacted from public RDDS/RDAP output by default, so we do not publish your full contact details. You can choose to publish certain information where supported.

Yes. You can transfer eligible .com, .net, and .org domains into QDE. A successful domain transfer normally adds one year to the domain's expiration date, subject to the maximum registration term of 10 years. There is one important exception for recently expired domains. If your domain expired, was auto-renewed by the previous registrar, and is then transferred within the 45-day Auto-Renew Grace Period, the registry may cancel the auto-renewed year from the previous registrar. In that case, the transfer year replaces the auto-renewed year, so the final expiration date may not move forward by an additional year. For example, if your domain expired, was renewed at the previous registrar, and then transferred shortly after that renewal, you may not see another year added after the transfer. This does not mean the transfer failed. It means the previous auto-renewed year was removed and replaced by the transfer year. To avoid confusion, we recommend transferring your domain before it expires, or waiting until the previous renewal is fully settled outside the Auto-Renew Grace Period.

Yes. There is no lock-in, but domain transfers are subject to ICANN and registry rules. A domain normally cannot be transferred within 60 days of initial registration, within 60 days of a previous registrar transfer, or during a 60-day Change of Registrant lock where applicable. A successful transfer normally adds one year to the domain's expiration date, subject to the 10-year maximum term. If a domain expired, was auto-renewed by the previous registrar, and is then transferred within the 45-day Auto-Renew Grace Period, the auto-renewed year may be cancelled by the registry. In that case, the transfer may add only one year in total, not two.

Domains do not renew automatically unless automatic renewal is enabled for the domain. If it is not enabled, you need to renew the domain manually before it expires.

Domain registration is usually completed immediately. It may be delayed if the registration information provided is invalid, incomplete, or requires additional verification.

You can use the same payment methods available for other QDE services, such as PayPal, credit card, iDEAL, and cryptocurrency.

Yes. You can register a domain with QDE without purchasing hosting.

We block port 25 by default. We can make exceptions by reviewing your sending domain(s) if necessary.

Yes, rDNS can be set automatically in our control panel.

No, we don't. We only provide one IPv4 address per VPS.

Yes, our looking glass is available at lg-ams.qde.com.

The allocated bandwidth is monthly. If you reach the limit, your network speed will be reduced to 1 Mbps until the next billing cycle.

No, assigned IP addresses cannot be changed.

We have a 14-day money-back guarantee for the first order. However, some exceptions apply, such as if you've consumed more than 10% of your allocated bandwidth or if your IPs get blacklisted.

If renewal invoices are not paid within 7 days, services will be terminated. We send out reminders 15 days before the due date to help you avoid this.

We accept PayPal, all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, China UnionPay), iDEAL, bank transfer, and cryptocurrency.

No, account transfers are not allowed.

Email and ticket support with responses typically within 24 hours. Existing customers can open tickets through the customer portal.

We store essential information like your name, billing address, email address, and phone number. However, you can request the deletion of this data at any time.